Return policy

Last updated: August 6, 2026

At LaKrop USA, customer satisfaction is important to us. Please review our return policy before making a purchase.

  1. RETURN ELIGIBILITY

Returns may be requested within 14 days of delivery.

To qualify for a return, the product must be:

  • Unopened and unused.
  • In its original packaging.
  • Sealed and in resalable condition.
  • Accompanied by the order number or proof of purchase.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, tested, altered, or removed from their original seal.

  1. HOW TO REQUEST A RETURN

Before sending a product back, contact us at support@lakropusa.com with:

  • Your name and order number.
  • The product you wish to return.
  • The reason for the return.
  • Photos of the product and its packaging, when applicable.

Products returned without prior authorization may not be accepted.

  1. RETURN SHIPPING

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable. We recommend using a trackable shipping service, as LaKrop USA is not responsible for return packages lost in transit.

  1. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please include your order number and clear photos of the product, packaging, and shipping label. We will review the request and provide the appropriate resolution.

  1. REFUNDS

Returned products will be inspected after they are received.

If the return is approved, the refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Products that are opened, used, damaged after delivery, or returned without their original packaging will not qualify for a refund.

  1. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Opened, used, or tested products.
  • Products without their original seal or packaging.
  • Final-sale or clearance products.
  • Promotional items or complimentary gifts.
  • Products damaged through misuse or improper application.
  1. EXCHANGES

If you need a different product, contact us before returning your order. When appropriate, we will explain the available options. Any price difference and additional shipping costs may apply.

  1. CONTACT US

LaKrop USA
Email: support@lakropusa.com
Phone: 786-779-8638
Address: 23468 SW 129th Ave, Miami, FL 33170

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